terms & conditions

the Jurnii website www.jurnii.net.au (the website), is owned and operated by Jurnii A.B.N. 46 402 564 950 a creative microbusiness based in Australia.

by using the website, you consent to our terms and conditions, policies and disclaimer, and the described use of personal information in our privacy policy.  The terms and conditions, policies and disclaimer apply to your website viewing, use, online purchasing and email subscriptions.

the term ‘Jurnii’, ‘us’, ‘our’ or ‘we’, refers to the owner of the website and the term ‘you’, ‘your’ and ‘customer’, refers to the user or viewer of the website.

you warrant that you will keep secure any passwords used to access and use services provided to you in the website.

links to other websites

from time to time you may be able to link to other websites from the website and this does not necessarily imply a recommendation or endorsement of the views expressed within such sites.  Please be aware that we do not have control over the nature, content or availability of those sites or the appropriateness of such sites for your purposes.

changes to terms and conditions

Jurnii reserves the right to make changes and amendments to its terms & conditions, policies, disclaimer and other information provided, from time to time and any such change is effective immediately once posted in the website.  Your continued use of the website will indicate your acceptance of such changes.  Any transaction commenced prior to a change will be effected in accordance with the terms and conditions in place at the time of the commencement of the transaction.

governing law

the terms and conditions are governed by the laws in force in New South Wales, Australia and all parties agree to submit to the exclusive jurisdiction of the Courts of that state.

website downtime

from time to time, the website may be unavailable such as for site upgrade or other reason, and such unavailability may be unscheduled, and due to reasons beyond our control.  Jurnii will not be held liable for the consequences of any down-time and in the event of such, will make every effort to minimise any inconvenience caused.

intellectual property

all materials in the website are protected and are the copyright, trademark, or other intellectual property of, and owned by, Jurnii, or the respective intellectual property owner.

privacy policy

any information you provide through the website is maintained and accessible by us in accordance with our privacy policy. 

security of personal information

Jurnii recognises the importance of protecting the privacy of your personal information and acts accordingly.  Any personal information we collect from you is protected and is never given to third parties.  The information is only used to identify your orders, manage your enquiries, and to further personalise and improve your shopping experience with us.  We may collect personal information about you such as your name, email address, shipping address and contact telephone number.  We collect this information so you can do things like shop with us online, subscribe to email newsletters, download resources, ask questions about our products and services, or to let us notify you about Jurnii events, facilities, promotions or programs.  This information will remain confidential at all times except where you consent to its disclosure or which is otherwise required by law.  The provision of information to us is voluntary, however, if this information is not provided, Jurnii may not be able to effect the purposes for which the information has been provided or collected.

You may request access to information you have provided to us.  You have the right to alteration or cancellation of personal information pertaining to you and in accordance with the Privacy Act.  This may be done by contacting our Privacy Officer in writing to Jurnii: PO Box 136 LPO, Earlwood NSW 2206.

cookies

our website may use cookies (small data files that are stored on your computer) when you visit our website.  Cookies help you to shop on our website and may be used in different ways to enhance or personalise your online browsing and shopping experience.  Cookies remove the need to repeatedly enter the same information and help us improve the content, reliability and functionality of our website. Accepting a cookie doesn’t give us access to any data on your computer other than the data stored in the cookie.

subscription

if you’re registered with the Jurnii online database and would like to be removed, please contact us to unsubscribe.

questions

if you have any questions about our terms and conditions of use, privacy policy, or anything else, please contact us.

disclaimer

every effort is made to ensure the accuracy of the website contents including the information and images provided.  Image colours are representative only and may vary from user to user. Weights and measures are approximate.

information contained in the website is general information about our goods and services and is merely a guide to help you with your purchase decision.  Any reliance you may place on such information is strictly at your own risk.

we reserve the right to amend or supplement the information supplied in the website, and without notice.

Jurnii does not necessarily endorse external websites, organisations or individuals which may be linked to this website or mentioned within.  Jurnii cannot be held responsible for content displayed in these websites or for any comments or views expressed by these parties.

pricing

all prices quoted in the website are in Australian Dollars.

G.S.T - goods and services tax and other taxes

Jurnii is not registered for G.S.T. so this tax is not applicable to purchases from our online store.

orders for shipping outside Australia may be subject to local taxes or customs and import duties.  We cannot advise on these matters and are not responsible for these types of fees or charges.

Australian Consumer Law

consumer guarantees apply under the Australian Consumer Law.  Nothing in these Terms and Conditions excludes the application of those guarantees.

our service

Jurnii values your business and we work hard to provide a user friendly online store with what we know are beautiful, interesting and quality jewellery pieces for you, your family and friends to enjoy.

we pride ourselves on offering a personalised service too so we can meet your jewellery and gift needs – so please feel free to contact us with your enquiry.

ordering online

when ordering, please use the menu selections, found on the left hand side of each page in our online store, to help you find what you are looking for.

use the icons and other information buttons found at the top and bottom of each webpage to help further satisfy your curiosity, and best enjoy the Jurnii website.

if all else fails, return to the homepage and just start again . . . . . 

if you can’t decide on just one item while you are browsing, add the items you are interested in to your shopping cart and at checkout, you can review and edit your selection choices, confirm your order, and all prior to payment – easy!

while it is extremely unlikely to occur, we reserve the right to cancel any order and will notify you immediately using the contact details you provide to us.  Any payment made will be refunded as soon as possible.

international orders – what you need to know

orders for shipping outside Australia may be subject to local taxes or customs and import duties.  We cannot advise on these matters and are not responsible for these types of fees or charges.

to comply with Australian Customs and Border Protection export regulations, we are required to declare the exact value of goods to be shipped and we are prohibited to mark customs forms as “gifts” even where goods may be ordered as a gift.  We may, however, mark the order contents as “fashion accessories” rather than “jewellery” so as to discourage theft.

oops – out of stock

we are a small and proud Australian family owned business and in addition to our online store, we attend private , community market and festival events in and around Sydney, Australia.  Our jewellery collections include handcrafted one-of-a-kind or limited edition pieces and items are kept in limited quantities to ensure our collections remain fresh.

whilst we take all care to ensure goods are available at time of order, from time to time, there may be a delay in updating our online store inventory status against what may have sold when out and about at our events.

where goods show as “in stock” at time of order but are physically “out of stock” at time of picking, we will contact you immediately and work with you to provide the same or similar item, or refund monies paid where we can’t supply the goods ordered, or in the time you need.  Any refund of monies will be paid using the original payment method.

payment methods

Australian orders

Paypal – make credit card or other payments of your choice through Paypal’s secure online payment system.  You do not need to register for a Paypal account to make your payment.

direct deposit into our Australian bank account  - please contact us prior to ordering for our bank account details.

credit card payments – available through Paypal – you do not need a Paypal account to make your credit card payment.

international orders

Paypal – make credit card or other payments of your choice through Paypal’s secure online payment system.  You do not need a Paypal account to make your payment.

payments through Paypal are handled securely and at no time will your credit card details be disclosed to Jurnii or other parties.  Paypal also offers users certain protections in the event something goes wrong with your order, so please be sure to review the Paypal terms and conditions for your peace of mind.  In Australia, visit www.paypal.com.au and for outside Australia, please visit the applicable Paypal website in your region.

free shipping* for orders $50 and over shipped to anywhere in Australia excluding trade orders

Jurnii ships orders from Sydney, Australia to anywhere in Australia, New Zealand, USA, UK and other fabulous destinations around the world.

orders will be shipped once payment has been received, and generally no later than next business day (unless otherwise advised).

orders will be delivered to the address provided by you on ordering so please ensure delivery details are correct.

Australian Shipping

*FREE SHIPPING for orders totalling $50 and over shipped to anywhere in Australia

* excludes wholesale trade orders.  Shipping will be charged after goods ordered.

FLAT $10 SHIPPING FEE for orders totalling $49 and under shipped to anywhere in Australia.

Registered Post - we use Australia Post’s Registered Post service.  This service requires a signature on delivery.  Orders generally arrive within 2-4 working days.

Express Post Platinum - goods may be shipped via Express Post Platinum at an additional cost and is calculated at time of checkout. This service requires a signature on delivery, is a trackable and generally provides a next day delivery service to addresses, including PO Boxes, within the Express Post Platinum Network plus compensation of up to $100 for loss or damage to goods.

best address for receiving your order in business hours

please provide an address where you will be able to receive and sign for your order within business hours.  In the event no-one is available to sign for and accept delivery of your order, you will receive a notice outlining from which Australia Post office/agent you may collect your order from.

international shipping

FLAT $20 shipping fee for orders up to 2kg shipped to anywhere around the world.

for international orders we use Australia Post’s International Registered Post service.  For orders weighing 2kg or more, we will advise of any extra shipping charges payable prior to shipping.

international shipping – what you need to know

orders for shipping outside Australia may be subject to local taxes or customs and import duties.  We cannot advise on these matters and are not responsible for these types of fees or charges.

to comply with Australian Customs and Border Protection export regulations, we are required to declare the exact value of goods to be shipped and we are prohibited to mark customs forms as “gifts” even where goods may be ordered as a gift.  We may, however, mark the order contents as “fashion accessories” rather than “jewellery” so as to discourage theft.

order collection

your order may be collected from our next market or festival event located in and around Sydney, Australia.  Please refer to our events page in the Jurnii website or on our Facebook page for upcoming event details: www.facebook.com/jurniijewellery

please let us know your order collection preferences when ordering including preferred event venue, date and approximate time.

try and give us plenty of notice to get your order together and if your order needs are urgent, please contact us.

we will endeavour to accommodate all reasonable requests and reserve the right to request further personal information about you, or refuse your order collection request.

in the event Jurnii is unable to participate in an advertised event as planned, we will ship goods to the delivery address you provide via Australia Post Express Post service to anywhere in Australia, on the next business day, and at our cost.

in the event you are no longer able to collect goods as arranged, Jurnii will ship goods to you on the next business day.  A flat shipping fee of $10 is payable where your order is $49 or under in total value.

all orders for collection must be paid for in full via the Jurnii online store and prior to collection.

we want you to be "happy" - Jurnii's 100% satisfaction guarantee

we understand that ordering online can be a little bit daunting but we really want you to feel confident and happy to purchase from Jurnii, and satisfied with your goods received.

if you are not 100% satisfied, just notify us within 7 days of receiving your order.  Once you hear back from us, simply return goods and we will happily exchange goods, or arrange a credit note, or provide a refund of the purchase price, for goods returned.  Just follow our “exchange and returns guideline” for how to return goods.

return shipping is at your cost, however, if the return is due to a manufacturer’s fault, damage during initial delivery or a mistake on our part, we will refund your return shipping costs to a maximum value of $10 – just return to us a copy of the original receipt being proof of your return shipping costs.

if returning goods that were sent to you as a gift (having been ordered and paid for by someone other than you) we will issue to you directly, a gift certificate for the value of the goods, once returned.  Return shipment is at your cost.

be sure to also check out below more information regarding exchanges, returns and goods replacement.

exchanges and returns guideline

we value your business and work hard to ensure your experience with us is a great one!

in the unlikely event you receive goods in a faulty condition, or goods were incorrectly sent to you, or you are not 100% satisfied with goods received - work with us by following these 3 easy steps below:

1.     notify us within 7 days of receiving your order

email us at info@jurnii.net.au and provide your contact details and information in relation to your return such as:

-         goods details

-         invoice number

-         date of purchase

-         reason for goods return

please await our reply email prior to returning goods or we may be unable to accept your return.  We will make all endeavours to contact you no later than the next business day and provide a “return authorisation number”.

2.     prepare goods for shipping

goods for return must be returned in an ‘as sold’ condition meaning: unworn, unused and unaltered, and with original tags and packaging.

please return ship goods within 48 hours of receiving your return authorisation email and number from us.

please provide:

- a copy of the original invoice/shipping form

- the “return authorisation number”, and

- pack goods carefully to avoid damage in return shipping.

return shipping is at your cost, however, if the return is due to manufacturer’s fault, damage during initial delivery, or a mistake on our part, we will refund your return shipping costs to a maximum value of $10 – just send us a copy of the original receipt being proof of your return shipping costs.  We recommend you return ship goods via a trackable service and consider insurance options.

3.     ship goods to:

Jurnii

PO Box 136, LPO

Earlwood NSW 2206

Australia

what happens next

once received, we will process your goods return request within 1-3 business days.  If a product has a minor defect, we will provide a repair or offer a replacement or full refund.  If the goods have a major defect, you are entitled to reject the goods and choose to receive an identical product or one of similar value (where reasonably available) or keep the goods and receive compensation for the drop in value caused by the defect.

any refund of monies will be paid using the original payment method.  Your financial institution may take 3 – 5 business days to process payment to you.

we are unable to refund, exchange or replace goods where, in our reasonable opinion, goods have become of unacceptable quality due to: general wear and tear; misuse; negligent damage whether unintentionally or otherwise; any attempt to repair or alter; failure to take all reasonable care; exposure to extreme heat or cold; theft, loss or damage in return shipment to us.

Jurnii bespoke custom made goods or goods which were altered at your request, cannot generally be returned unless due to manufacturing fault, damage during shipping or an error on our part.

sale, clearance or discontinued items can be returned for exchange unless otherwise stated in the website.

consumer guarantees apply under the Australian Consumer Law.  Nothing in these terms and conditions excludes the application of those guarantees.

thank you for visiting Jurnii

thank you for visiting the Jurnii online store.  Please feel free to check back from time to time to review our terms and conditions, policies and disclaimer, AND of course our ever changing range of beautiful Jurnii "designed" jewellery and Jurnii "found" artisan and fashion 925 sterling silver jewellery collections.

see you again soon . . . . . enjoy!

last update - 9 September 2013